Account Management

Yes! If you decide to convert from a Trial to a fully functional Wistia account, you will keep all the contacts, media, and settings you've created during your trial period. No need to start from scratch - we've got you covered!

To upload your logo, you must be logged in as the account owner. Choose the “Account Settings” option under the “Account” tab at the top of any page in your Wistia account. Then, choose the “Upload your logo” button. This will cause a dialog box to appear that will guide you through the process of uploading and displaying your company logo in your Wistia account.

To change your Wistia account URL, you must be logged in as the account owner. Choose the “Account Settings” option under the “Account” tab at the top of any page in your Wistia account. Then, choose the “Settings” button. A dialog box like the one shown below will appear.

In the section labeled “Address” you will see a text box showing the current URL of your Wistia account (in the case of the above picture, http://ben.wistia.com). Simply type the name you wish to use in the text box (only letters, numbers, and hyphens) and press the “Save settings” button at the bottom.

Please note that once you change the URL for your account, all previous links referenced by http://YourOldName.wistia.com will no longer work.

If you have your own domain name, re-naming your Wistia account is no problem.

• First, you will need to select a subdomain for your account (ie. videos./yourdomain/.com).
• Then, have the CNAME point for that domain point to: app.wistia.com

Once that is set up, the CNAME gets propagated (which can take a couple hours). Once that is complete, log in to your “Account Settings” in your account. Change the “Address” to CNAME, and enter your new hostname.

Once you save, everything should be switched over for you, and you are now rocking custom a URL!

Note: Any links previously shared or videos embedded from your account will still operate as normal

To see account limits, you must be logged in as the account owner. Choose the “Account Settings” option under the “Account” tab at the top of any page in your Wistia account. Along the right hand side of the Account page, you will see usage and limit information within the panel labeled “Current Subscription”.

To see billing statements, you must be logged in as the account owner. Choose the “Account Settings” option under the “Account” tab at the top of any page in your Wistia account. From here, click the “Billing statements” button. This will bring up a dialog box showing a list of all the receipts for your transactions.

Choose the “Account Settings” item under the “Account” tab from any page within your Wistia account. Click the “Add / remove managers” button on the Accounts page. A dialog will appear. To add managers, enter the new manager's email address into the text box and click the “Add” button. To remove existing managers, click the “Remove” button in the far right hand column.